At LF Diamonds, we take every step to ensure your jewelry is carefully prepared, securely packaged, and delivered safely. Please review our shipping policy below for information about order processing, delivery, and shipping services.
ORDER PROCESSING
- All orders are carefully inspected and processed before shipment.
- In-stock jewelry orders typically require 7–21 business days for processing and shipment preparation.
- Custom-made, customized, engraved, or made-to-order jewelry may require additional production time. The estimated timeline will be communicated after order processing begins.
- Orders placed on weekends or public holidays will begin processing on the next business day.
Processing times may vary depending on product availability, customization requirements, and quality inspection procedures.
SHIPPING METHODS
We work with trusted courier services to help ensure your jewelry reaches you safely and securely.
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Domestic Shipping: Estimated delivery within 2–7 business days after dispatch.
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International Shipping: Estimated delivery within 7–15 business days after dispatch, depending on the destination and customs clearance.
Delivery times are estimates and may vary due to weather conditions, courier delays, customs processing, public holidays, or other circumstances beyond our control.
Please note that delivery timelines begin after your order has been dispatched and do not include the processing or production period.
SHIPPING CHARGES
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Free standard shipping is available on eligible orders.
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Applicable shipping charges will be displayed at checkout before payment.
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Expedited shipping may be available for an additional fee, depending on your location and order.
ORDER TRACKING
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and available tracking information.
You can use the tracking details to follow your shipment through delivery. Please allow some time for tracking information to become available after dispatch.
SECURE PACKAGING
Every LF Diamonds jewelry piece is carefully packaged in a premium jewelry box with protective materials to help ensure it arrives safely.
Depending on your order, packaging may include:
- A premium jewelry box
- Protective packaging materials
- A diamond certificate, where applicable
- Jewelry care instructions
For additional security, high-value shipments may require a signature upon delivery.
DELIVERY ADDRESS
Please ensure your shipping address, contact number, and other delivery details are complete and accurate before placing your order.
LF Diamonds cannot guarantee address changes after order processing has begun. We are not responsible for delivery delays or additional charges resulting from incorrect or incomplete shipping information.
If you need to update your shipping address, please contact our customer support team as soon as possible.
INTERNATIONAL ORDERS
LF Diamonds ships internationally to eligible destinations where shipping services are available.
International shipments may require additional time for transportation and customs clearance.
International orders may be subject to:
- Import duties
- Customs fees
- Value-added tax (VAT)
- Local taxes
- Other government-imposed charges
These fees are determined by the destination country's authorities and are the customer's responsibility unless otherwise stated at checkout or required by applicable law. Such charges are generally not included in the product purchase price or shipping charges.
Customers are responsible for ensuring that their orders comply with applicable import regulations in their destination country.
LOST, STOLEN, OR DAMAGED PACKAGES
If your package is lost, appears damaged, or arrives with visible signs of tampering, please contact the LF Diamonds customer support team.
Please provide the following information to help us investigate the issue:
- Your order number
- Your shipment tracking number
- Photos of the package and any visible damage, where applicable
- A description of the issue
Our team will work with the shipping carrier to investigate the matter and determine the appropriate next steps.
If your jewelry arrives damaged, defective, or different from what you ordered, please refer to our Returns & Shipping Policy for information about the applicable resolution process.
DELIVERY DELAYS
While we strive to meet estimated delivery times, unexpected delays may occur due to:
- Courier or transportation disruptions
- Customs inspections and clearance
- Severe weather conditions
- Public holidays
- Incorrect delivery information
- Other circumstances beyond our control
LF Diamonds will provide available shipment updates when possible. If your order appears significantly delayed, please contact our customer support team for assistance.
SHIPPING RESTRICTIONS
Shipping availability may vary depending on the destination, courier service, order value, and applicable laws.
Certain restrictions may apply to:
- P.O. Boxes for high-value shipments
- Freight forwarding addresses
- Countries or regions where shipping services are unavailable
- Locations subject to applicable shipping restrictions
If we are unable to ship your order to the address provided, our team will contact you to discuss the available options.
CONTACT US
If you have questions about shipping, delivery estimates, or your order status, our customer support team is here to help.
Email: info@lfdiamonds.com
Phone: +1 (416) 786-5492
When contacting us, please include your order number so we can assist you more efficiently.
